Frequently Asked Questions
I ordered on Grandado, is there anything I should know?
If you ordered with us before we started migrating, your order was still processed and will ship as usual. You can track your order here, using the order number that was sent to you via the email you used to check out.How can I view my order’s status and track my shipment(s)?
All order status and shipping information can still be found through our self-service portal. You’ll need your order number and zip code to view your order information.I would like to return a product I ordered
If you’re not satisfied with your order and you are still within the return period, you can request a return via our support chat as usual.
If you have any other questions, our support team will be happy
to help you.
Get in touch via our support chat,
and we’ll attempt to resolve any issue you may have.
We can’t wait to welcome you back to our redesigned store.